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Returns & Refunds Policy

Last updated: October 24, 2026

This Returns & Refunds Policy applies to purchases made through help-whistle.com, operated by MB Future Clay, Lithuania.

Our store offers two categories of products:

  • Physical products, including Help Whistle products.

  • Digital products, including YUP SAX Play-Along sheet music, backing tracks, and downloadable music collections.

1. Returns of Physical Products

If you are a consumer, you have the right to withdraw from an online purchase within 14 calendar days of receiving your physical product, without providing a reason, subject to applicable legal exceptions.

To exercise this right, please contact us by email before the 14-day period expires, stating your order number and your decision to withdraw from the purchase.

You must send the product back within 14 days of notifying us of your withdrawal.

You may inspect the product as you would in a physical store. You may be responsible for any reduction in its value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning.

Unless otherwise agreed or required by law, the customer is responsible for the direct cost of returning the product. We recommend using a tracked shipping service.

Return address: [Insert confirmed returns address]

Please contact us before sending a return.

2. Refunds for Physical Products

Following a valid withdrawal, we will refund the payments received for the returned products, including the original standard delivery cost where applicable.

Additional costs resulting from choosing a more expensive delivery method than our least expensive standard delivery option are not refundable.

Refunds will be issued within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Refunds will be made using the original payment method unless expressly agreed otherwise, without additional refund fees.

3. Digital Products – YUP SAX Play-Along

Our digital products may include:

  • Downloadable sheet music (PDF)

  • Saxophone backing tracks (MP3 or WAV)

  • Digital music collections and ZIP packages

Digital products are normally delivered electronically after successful payment.

Right of withdrawal

For digital content not supplied on a physical medium, the statutory 14-day right of withdrawal may be lost once digital delivery begins, provided that the customer:

  1. Has given prior express consent for digital delivery to begin during the withdrawal period.

  2. Has expressly acknowledged that this means losing the statutory right of withdrawal.

  3. Receives the required confirmation of that consent and acknowledgment.

Where these legal conditions are satisfied, we do not offer refunds solely because the customer changes their mind after digital delivery has begun.

If these conditions have not been satisfied, the customer's statutory withdrawal rights remain applicable.

4. Problems With Digital Downloads

If your purchased digital file is missing, corrupted, inaccessible, or does not conform to its description, please contact us.

We will investigate the issue and, where appropriate, provide a working download, correct the content, or offer another remedy required by applicable consumer protection law, including a refund where legally justified.

Nothing in this policy limits your statutory rights concerning defective or non-conforming digital content.

5. Damaged, Defective or Incorrect Physical Products

If your physical product arrives damaged, defective, or incorrect, please contact us with your order number and a description of the problem. Photographs may help us resolve the issue more quickly.

We will provide the remedies required under applicable consumer protection law, which may include repair, replacement, a price reduction, or a refund.

Statutory rights relating to defective goods remain unaffected by the 14-day withdrawal period.

6. How to Request a Return or Refund

Please contact our customer support team with:

  • Your order number

  • The email address used for the purchase

  • The product name

  • Your request or a description of the problem

Customer support email: [Insert support email]

We will review your request and respond in accordance with applicable law.

7. Seller Information

Legal name: MB Future Clay
Company registration number: 305865598
Registered address: Akacijų g. 4, LT-90310 Rietavas, Lithuania
Website: https://help-whistle.com
Customer support: [Insert support email]

8. Applicable Law and Consumer Rights

This policy is governed by applicable Lithuanian and European Union consumer protection laws.

Nothing in this policy excludes or restricts mandatory consumer rights.

Consumers may contact the Lithuanian State Consumer Rights Protection Authority (VVTAT) or the relevant consumer protection body in their country for assistance with disputes.

Lithuanian consumer authority: https://vvtat.lrv.lt